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SunPass is the electronic Prepaid Toll Program operated by Florida's Turnpike Enterprise under the Florida Department of Transportation. By becoming a SunPass customer, you will always pay the lowest toll rate in Florida and save an average of 25% on your tolls when compared to cash and TOLL-BY-PLATE customers.

SunPass already saves customers money on tolls when compared to TOLL-BY-PLATE. With the Toll Relief Program, starting April 1, 2024, customers can save even more on tolls!

Click here to learn how the Toll relief Program can save you money on tolls.

A SunPass Prepaid Account requires purchase, activation and installation of a SunPass PRO^™ Portable or a SunPass Mini^™ Sticker Transponder. Upon activation, a minimum replenishment of $10 is required. Once activated, as your vehicle passes through SunPass^® equipped lanes, the toll charges are electronically deducted from your prepaid toll account.

The SunPass PRO Portable and the SunPass Mini Sticker Transponders. Click here to see which one works best for you.

SunPass PRO works on toll roads and most bridges in Florida plus, Delaware, Georgia, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, parts of Texas, Virginia, and West Virginia.

You can also use SunPass PRO to pay for parking at most of Florida's major airports, Port Canaveral, and the Hard Rock Stadium in Miami.

SunPass Mini works on toll roads and most bridges in Florida, Georgia, Kansas, North Carolina, Oklahoma, and parts of Texas. You can also use SunPass Mini to pay for parking at most of Florida's major airports, Port Canaveral, and the Hard Rock Stadium in Miami.

SunPass PRO and SunPass Mini transponders can be purchased online, by phone at 1-888-TOLL-FLA (1-888-865-5352), in person or from various convenient retail locations in Florida.

No. If you already have an E-ZPass, E-Pass Xtra, or UNI you will not need to purchase a SunPass PRO as they can be used in the same states. It is important to only have one transponder in your vehicle to avoid duplicate charges.

The SunPass PRO transponder costs $14.95 plus tax and the SunPass Mini transponder costs $4.99 plus tax. Both units allow customers to have tolls electronically deducted from a prepaid account. Click here to learn more.

Yes. In addition to saving an average of 25% on your tolls over cash and TOLL-BY-PLATE, there are other discounts and rebates offered. Click here for information regarding other SunPass discounts and rebates.

Transponders are not required to travel on Florida’s toll roads, however, by becoming a SunPass customer you will pay the lowest toll rate available, saving an average of 25% on your tolls. Plus, you can take advantage of SunPass Plus Parking, traveling in Florida’s Managed Lanes and manage your account on the free mobile applications for iOS and Android.

SunPass PRO and SunPass Mini will need to be mounted to the inside of your vehicle’s windshield. Position the transponder to the right or left of the rearview mirror. If the windshield has a solar tint strip, install the transponder at least 2 inches below the strip. SunPass Mini will not work on a motorcycle; however, you can use a SunPass PRO as long as it is properly mounted on the motorcycle windshield.

Yes. Specific vehicle models may require an externally mounted transponder.

Yes. You can pull a boat and/or trailer when traveling on Florida’s toll roads with a SunPass transponder, but you will need to add the trailer and tag information to your SunPass account. The tolls for additional axle(s) will be calculated and deducted from your account balance during subsequent use. Keep in mind, you are not permitted to pull a boat and/or trailer when using Florida’s Managed Lanes.

Click here to learn more about traveling outside of the state of Florida with 3 or more axles on your vehicle.

Only one transponder should be installed to avoid duplicate charges. Any additional portable transponders should be placed in a Radio Frequency (RF) shield bag. To order a shield bag, log in to your account, select “Transponders and Vehicles” from the left side menu, then click “Request Supplies”. Keep in mind that SunPass Mini™ Sticker transponders are affixed to the windshield and will no longer work once removed.

To report duplicate charges, customers can submit a request through the website or mobile app, visit a Walk-in Center, mail to Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, fax to 1-888-265-1725, or the call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). To report a duplicate charge(s) online via SunPass.com or the mobile app, log in to your SunPass account and select “Online Support”.

Yes. Transponders could be charged while stopping to pay cash. You can remove your SunPass PRO and place it in the RF shield bag to keep it from being charged; however, the SunPass Mini cannot be removed and will most likely be charged for the tolls. If you pay cash and your SunPass is not in an RF shield bag, be sure to get a receipt, if possible. This way, if you are charged electronically when paying cash, you can submit a request through the website or mobile app, visit a Walk-in Center, mail to Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, fax to 1-888-265-1725, or the call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

Yes. SunPass PRO has a 2-year warranty from date of purchase. SunPass Mini has a 45-day warranty from date of purchase. Should your transponder malfunction, submit a request through the website or mobile app, visit a Walk-in Center, mail to Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, fax to 1-888-265-1725, or the call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

If your transponder is still under warranty, you can update your transponder status to defective and order a replacement online via SunPass.com or the mobile app, by logging in to your SunPass account, selecting “Transponders and Vehicles” from the left side menu and choosing an action.

In the event the transponder is lost or stolen, you need to immediately change the transponder status to Lost or Stolen by visiting the Website, Mobile App, Mail/Fax, Walk-in Center or the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). You will be responsible for all charges until the transponder status has been changed.

To update your transponder status online via SunPass.com or the Mobile App, log in to your SunPass account and select “Transponders and Vehicles” and update.

Is there a charge for replacing a transponder?

Yes. Replacement cost is the same as the initial cost, $14.95 plus tax for the SunPass PRO; $4.99 plus tax for the SunPass Mini. Please access your SunPass account online to change the status of the transponder you are no longer using.

To locate your account or transponder number, you can log in to your account using the Website or Mobile App, visit a Walk-In Center or contact the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). For security purposes, a representative will ask you identification questions before giving you your account or transponder number.

Please visit SunPass.com and from the account log in page, click on “Forgot Password” and follow the instructions.

You should immediately update your account information on the Website, Mobile App or call the SunPass Customer Service Center at 1-888-TOLL FLA (1-888-865-5352). To change your vehicle or license plate information on the website, log in to your SunPass account, click "Transponders and Vehicles", then click "Edit" in the Vehicle section.

You should immediately update your account information on the Website, Mobile App or call the SunPass Customer Service Center at 1-888-TOLL FLA (1-888-865-5352). To change your address on the website, log in to your SunPass account, click "Account Profile", scroll down to the "Mailing Address" section, edit your information, and then click "Update" at the bottom of the page.

You should immediately add your updated payment information on the Website, Mobile App or call the SunPass Customer Service Center at 1-888-TOLL FLA (1-888-865-5352). To change your payment information, log in to your SunPass account, click on “Manage Payment Methods” from the left side menu, then click edit to update, and click “Submit” at the bottom of the page to save.

Log in to your SunPass account, select "Activity" to view your most recent transactions. To print your monthly activity statement free of charge, select "Statements". The Florida Department of Transportation does not consider Internet-generated statements as official documents in cases of dispute.

You can dispute a toll charge through one of the following methods; SunPass Website, Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To submit online, if you are a SunPass account holder, log in to your SunPass account, select “Online Support” and follow the steps to submit your dispute.

If you are not a SunPass account holder, select “Contact Us” on the bottom of the home and select “Email SunPass” and follow the steps to submit your dispute.

You can request a transfer of transponder ownership from one account to another. Both account holders must provide consent through one of the following methods; by submitting a Service Request via the SunPass Website or Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

Documentation is required in the form of a birth certificate, marriage license, divorce decree, or other official court document. You can change the last name on your SunPass account by sending your request with documentation in one of the following ways: (1) completing an online request via the SunPass Website, (2) faxing the SunPass Customer Service Center at 1-888-265-1725; (3) mailing SunPass Customer Service Center at Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, or (4) visiting a SunPass Walk-In Center.

Yes, you can link your SunPass account (the primary account) with other customer accounts (secondary account) via the SunPass Website, Walk-In Centers, or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). This requires consent from all account holders.

You can notify SunPass to close your SunPass account either by (1) completing an online request via the SunPass Website, (2) faxing the SunPass Customer Service Center at 1-888-265-1725; (3) mailing SunPass Customer Service Center at Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, or (4) visiting a SunPass Walk-In Centers.

Upon receipt of an account closure request, for credit card accounts SunPass will wait 21 days to ensure there are no outstanding tolls. After the 21-day waiting period, the request is processed, and the refund will take approximately 5 business days to be reflected in the customer’s credit card account. Check refunds take up to 45 days from the date the request is received.

A refund is based on the last method of payment. For a credit card, funds will be refunded back to the last used credit card on file. If the credit card on file was never used, or if the last method of payment was cash, the refund will be issued by check. Credit card refunds will not be attempted for cards that have expired. If the credit card refund is rejected by the financial institution, a refund will then be sent via check. Checks will be mailed to the address on file. If the account has a negative balance, SunPass is unable to close the account until a payment is made and the account balance is set to zero dollars.

We respect the privacy of all SunPass account holders. We do not sell or share our SunPass customer list with outside marketers. In addition, SunPass account information is generally exempt from disclosure under Florida's public records law, pursuant to section 338.155(6), Florida Statutes, and accordingly, information concerning a SunPass account is provided only by subpoena or court order.

You can submit bankruptcy discharge documents by (1) completing an online request via the SunPass Website, (2) faxing the SunPass Customer Service Center at 1-888-265-1725; (3) mailing SunPass Customer Service Center at Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, or (4) visiting a SunPass Walk-In Center. All Tolls, Invoice Fees, and Mailing Fees which occurred during the period of the Bankruptcy Discharge and which are still owed will be dismissed.

Documentation is required in the form of a death certificate or other official court document. You can notify SunPass of the death of a SunPass account holder by sending your request with documentation in one of the following ways: (1) completing an online request via the SunPass Website, (2) faxing the SunPass Customer Service Center at 1-888-265-1725; (3) mailing SunPass Customer Service Center at Florida Department of Transportation/ SunPass, P.O. Box 447, Ocoee, FL 34761, or (4) visiting a SunPass Walk-In Center. All Tolls, Invoice Fees, and Mailing Fees which occurred prior to the date of death and which are still owed will be dismissed.

Prepaid TOLL-BY-PLATE is an account type that does not require the purchase/activation of a transponder. Customer can avoid the $2.50 Administrative Charge per invoice by keeping funds in their Prepaid TOLL-BY-PLATE account. If customers want to save an average of 25% on tolls in Florida, they can convert to a SunPass account at anytime as long as their account is in good standing.

SunPass Account	Prepaid TOLL-BY-PLATE Account
SunPass customers save an average of 25% on tolls in Florida.	No discounted toll rates apply.
Eligible for SunPass Plus Parking.	Not eligible for SunPass Plus Parking.
Eligible to enroll in Easy Pay.	Eligible to enroll in Easy Pay.
Up to 100 transponders per SunPass account.	Up to 5 vehicles per Prepaid TOLL-BY-PLATE account.
SunPass Mini can be used in FL, GA, KS, NC, OK, & parts of TX. SunPass PRO can be used in 19 states including Florida, Georgia, Kansas, North Carolina, Oklahoma, parts of Texas, plus everywhere E-ZPass is accepted.	Prepaid TOLL-BY-PLATE can only be used on eligible Florida Toll Facilities. Please note: If you travel on a Florida Toll Facility that is not eligible you may receive an Invoice from another toll agency.
Requires purchase/activations of transponder.	No transponder purchase/activation required.

You may add funds to your Prepaid Account with a credit or debit card, bank account, cash, check or money order. You may associate up to two credit/debit cards or bank account.

SunPass customers can replenish SunPass accounts with cash at thousands of retail locations throughout the State of Florida. This convenient service allows you to add money to your account when and where you want. No credit card needed. Click here for more information.

You may elect to enroll in Easy Pay, which is a feature that links a credit, debit card or bank account to your prepaid account. This feature will automatically add funds to your account balance by a pre-set amount whenever the balance falls below a pre-established threshold. Click here for more information.

For customers using a VISA/MASTERCARD, the Automatic Credit Card Updater will retrieve the updated credit card number and/or expiration date directly from your financial institution to avoid any delays in service. If your credit card was not automatically updated, you will receive notification that your Easy Pay credit card (Primary and/or Secondary) is about to expire. To update your payment information, you can log in to your account, call the SunPass Customer Service Center or visit a SunPass Walk-In Center. If the credit card is not updated by the expiration date, you will receive a notice that your credit card has expired, and you are no longer enrolled in SunPass Easy Pay.

You can request a refund of your Prepaid Account balance through one of the following methods;SunPass Website, Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To request online, log in to your SunPass account, select “Account Profile”, select “Close My Account” and follow the steps to submit your account closure request.

There are several reasons your account may have a negative balance. Please log in to your SunPass account and ensure all information is up to date. If you are not on Easy Pay Automatic Replenishment, you may want to consider enrolling to keep your prepaid SunPass account current in the future. For steps on how to enroll in Easy Pay, click here.

Customers on toll roads and bridges in Florida are responsible for the tolls they incur for use of the facilities whether they enroll in a toll program or not. The SunPass Prepaid Toll Program gives SunPass customers the benefit of paying the lowest toll rate available on all toll roads and most bridges in Florida. Please click here and reference Section 9 of the SunPass Customer Agreement.

As a SunPass customer, your transponder is identified when your vehicle passes under a tolling point on a toll facility and the date, time, and location is provided under your account activity. The only time an image is produced is when your vehicle drives under a tolling point and an active transponder is not detected. To view your toll transactions, log in to your SunPass account and click “Activity”. Your recent toll transactions can be viewed here and can also be filtered and exported to a PDF or an Excel Spreadsheet. If you have a TOLL-BY-PLATE invoice and would like to view an image, click here and follow the prompts.

You are still able to use toll facilities and are responsible for any tolls incurred. Keep in mind that SunPass is a Prepaid Toll Program. In order to continue receiving the benefits of the prepaid SunPass Program – including discounted toll rates and access to express lanes – it is important that the account has a positive balance.

The Florida Department of Transportation (FDOT) is implementing managed lanes in several high traffic areas throughout the state to help relieve congestion, improve safety, and provide drivers with travel options. Managed lanes are optional travel lanes that help get you where you need to go, safely, efficiently and hassle free. Any two-axle vehicle equipped with a SunPass® or another interoperable transponder can use managed lanes. Click here for additional information on Florida Managed Lanes.

Yes. School buses, public transit buses, over-the-road buses and vanpools may be eligible for toll exemptions when traveling on the Florida Express Lane System. Annual registration is required, click here for more information.

Registration for hybrid vehicles is administered by South Florida Commuter Services (SFCS) for travel on 95 Express only. Please contact SFCS at 1-800-234-RIDE or visit 1800234ride.com

Electronic tolling is safer and more efficient. It is safer because it allows drivers to keep a steady pace and eliminates the need to stop and pay for tolls. It is less expensive because collecting tolls electronically lowers operating costs. This results in projects getting completed sooner, which directly benefits Turnpike customers. Additionally, we see society indicators that many people no longer carry cash and are relying more on electronic payments. In addition, if you are a SunPass customer, you will save an average of 25% on tolls when compared to cash or TOLL-BY-PLATE.

On the Turnpike Mainline, between Milepost 88 and 236, there will be twelve new tolling points in each direction. Eleven of these sites are being constructed as part of this project. The remaining site at Lantana is being constructed as part of a widening project between Boynton Beach Boulevard and Lake Worth Road.

Our mission is to provide a safe transportation system while ensuring the mobility of people and goods. Constructing new toll gantries on the mainline instead of on the existing ramps at each interchange eliminates the need for trip matching, minimizes changes to the customer’s toll rate, and provides more flexibility for future traffic operations improvements at the interchanges. The new locations were selected after evaluating the existing locations/movements, traffic operations, toll equipment requirements and geometric design criteria for the toll site infrastructure.

The new mainline toll plaza names are associated with the nearest interchange or cross street. How they will be identified on your account or invoice between milepost 88 and 236 on the Turnpike Mainline are as follows:

• SR91 Lantana Main NB MP88 / SR91 Lantana Main SB MP88
• SR91 Forest H Blvd Main NB MP96 / SR91 Forest H Blvd Main SB MP96
• SR91 Belvedere Rd Main NB MP98 / SR91 Belvedere Rd Main SB MP98
• SR91 45th Street Main NB MP104 / SR91 45th Street Main SB MP104
• SR91 PGA Blvd Main NB MP108 / SR91 PGA Blvd Main SB MP108
• SR91 Jupiter Main NB MP113 / SR91 Jupiter Main SB MP113
• SR91 Stuart Main NB MP133 / SR91 Stuart Main SB MP133
• SR91 Becker Rd Main NB MP138 / SR91 Becker Rd Main SB MP138
• SR91 Pt St Lucie Main NB MP141 / SR91 Pt St Lucie Main SB MP141
• SR91 Midway Rd Main NB MP150 / SR91 Midway Rd Main SB MP150
• SR91 Ft Pierce Main NB MP154 / SR91 Ft Pierce Main SB MP154
• SR91 Three Lakes Main NB MP236 / SR91 Three Lakes Main SB MP236

Yes, because the toll plazas were located on the entrance/exit ramps before the conversion, customers would only see their entry and/or exit point along with one total toll amount on their statement or invoice. Since the toll plazas will be located on the Mainline after conversion, customers will see each gantry they pass through listed (as shown above) along with the corresponding toll amount for each.

The rates are similar. As stated previously, the per mile SunPass rate of 8 cents for two-axle vehicles is being maintained with the new toll gantry locations along this portion of the Turnpike Mainline.

Yes. You may use your SunPass transponder when renting a vehicle as long as you add the rental vehicle and license plate information to your SunPass account. When you return your rental, be sure to remove your transponder or additional toll charges may continue to register. If you leave your transponder in a rental vehicle and cannot retrieve it, you will need to immediately report the device lost or stolen to avoid additional charges.

Also, keep in mind that if you purchase and activate a SunPass Mini for use in your rental, once removed, the SunPass Mini will no longer function and cannot be reattached to another vehicle’s windshield.

Rental car agencies or their associated third-party vendors will assess the fees agreed to in your rental agreement to collect the toll(s). For more information on specific rental car programs, please contact your local rental car agency as each agency has separate programs and fees associated with electronic toll usage.

1. Log in to your SunPass account
2. Click on "Transponders and Vehicles"
3. Click "Add Another Vehicle" and fill out the information on the page
4. Be sure to add the Start and End Date/Time
5. Check the Rental Vehicle box
6. Click "Add Vehicle"

You can verify that your toll invoice was sent from SunPass, by clicking here and following the prompts. Once you enter your invoice number and plate number, you can view your invoice under “Document Summary”, “View Invoice”.

Please note: SunPass does not send Toll Invoices via email. Official Toll Invoices are sent through U.S. mail only. The official website to make a payment online is SunPass.com. TollByPlate.com will also route customers to SunPass.com.

To view a sample invoice, click here.

You can verify your charges online by clicking here and following the prompts. Once you enter your invoice number and plate number, you can view your transaction(s) and license plate image(s) by clicking “Transactions” from the menu on the left.

Click here to submit a dispute for a Toll Invoice. Then, enter the invoice and plate numbers in the space provided and select “Look Up”. From the left side menu, click “File a Dispute”. You can also call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To make a full payment of your invoice please follow one of the methods below:

• Online – click here and follow the prompts.
• By Mail - Detach the payment slip on the reverse side of your Toll Invoice, return with your check or money order in the envelope provided.
• With Cash – You can pay with cash at one of our walk-in centers or at a retail location. Visit sunpass.com/contactsunpass for a list of our walk-in centers and hours of operation or touch-n-buy.com/sunpass for a list of locations that accept cash for invoice payments.
• By Phone – 1-888-TOLL-FLA (1-888-865-5352).

Partial payment will also be accepted and may be made using any of the methods described above. Please keep in mind that while a partial payment may be accepted, it will not stop the escalation process and you remain responsible for the full balance of your invoice.

From the homepage of this website, click on “Toll Invoices.” Follow the prompts, enter your Invoice Number and License Plate Number. Then select “Open a SunPass Account” and follow prompts to complete the process. When adding the license plate to your new SunPass account, use an Effective Start Date that is same as the date of the earliest transaction on your invoice. The amounts due on your invoice will be deducted from your SunPass account within 48 hours.

If you are an existing customer, you may have received a Toll Invoice because the vehicle license plate listed on your invoice has not been added to your SunPass account. To add a vehicle, please log in to your SunPass account and select “Transponders and Vehicles”, then select “Add Another Vehicle”. Use the earliest transaction date (not postdate) reflected on your Toll Invoice as the Effective Start Date. Follow the prompts to pay your tolls at the discounted SunPass rate.

It is also possible that you received this Toll Invoice because your SunPass account does not have sufficient funds. To add funds, please log in to your account and from the left side menu, select “Add Funds”. Be sure to add enough funds to pay the amount due. This amount will be deducted from your SunPass account within 48 hours.

If you traveled through a tolling point and an active transponder was not detected, an invoice will be mailed to the registered owner of the vehicle. The invoice will include your toll charges and a monthly $2.50 administrative fee.

Official Toll Invoices are sent only through U.S. Mail. SunPass does not send official Toll Invoices through email.

You can verify that your toll invoice was sent from SunPass, by clicking here and following the prompts. Once you enter your invoice number and plate number, you can view your invoice under “Document Summary”, “View Invoice”. Customers who have any questions concerning the validity of any communication they have received regarding their accounts are encouraged to contact us by visiting SunPass.com, or by calling the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

If you receive an invoice, please follow the instructions provided in the document.

Yes, email is used by SunPass to communicate with customers, including SunPass Account Statements and other account related matters. However, SunPass does not send official Toll Invoices through email. Official Toll Invoices are sent only through U.S. Mail, and the only official website to make a payment online is SunPass.com (TollByPlate.com will also route customers to SunPass.com).

Customers who have any questions concerning the validity of any communication they have received regarding their accounts are encouraged to contact SunPass by visiting SunPass.com, or by calling the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

The collection amount may be paid directly to the assigned Collection Agency by following the instructions on the invoice or by contacting the SunPass® Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

Failure to resolve the notice will prevent the registered owner of the vehicle from renewing their license plate. The Registration Stop is removed by paying all of the outstanding tolls. Click here to pay and remove a Registration Stop.

You can check the status of your registration by clicking on the following link: Vehicle Information Check

If you receive a Uniform Traffic Citation, please follow the instructions listed on the document.

Web Chat is a safe and secure option to interact with a SunPass customer service representative.

The Web Chat feature is available; Monday through Friday 9:00am to 6:00pm.

The Web Chat feature is currently available to SunPass account holders. To use this feature, you will need to:

1. Login to your SunPass account
2. Select “Online Support” from the left side menu options
3. Click “Start Chat" to began chatting with a SunPass customer service representative

Web Chat will assist you with managing your SunPass account. You can follow up on Service Requests, discuss your account toll transactions and request assistance with updates to your account.

Web Chat agents are not able to accept any credit/debit card or ACH information.

The Web Chat functionality is based on your language preference on SunPass.com. If your account is set up using the Spanish language option, once you start a Web Chat session you will be directed to a Spanish-speaking representative.