Preloader Section

SunPass is the Florida Department of Transportation’s innovative Prepaid Toll Program. SunPass can be used on all Florida’s toll roads, express lanes, most bridges and many out of state toll roads. You can also pay for parking at designated SunPass Plus Parking facilities. By becoming a SunPass customer, you will pay the lowest toll rates available on Florida toll roads and bridges.

The SunPass Prepaid Account requires purchase, activation and installation of a SunPass Portable or a Mini Sticker Transponder. Upon activation, a minimum replenishment is required. As the vehicle passes through SunPass equipped lanes, the toll charges are electronically deducted from your prepaid toll account. SunPass Portable and Mini Sticker Transponders can be purchased, online, by phone, in person or from retail locations.

The SunPass Portable Transponder costs $19.99 plus tax and the SunPass Mini Sticker Transponder costs $4.99 plus tax. All units allow motorists to have tolls electronically deducted from a Prepaid Account.

Yes, click here for additional information regarding SunPass User Discounts.

Transponders are not required to travel on Florida’s toll roads, however, by becoming a SunPass customer you get to take advantage of all the benefits SunPass has to offer like SunPass Plus Parking and traveling on Florida’s toll roads, express lanes, most bridges and many out of state toll roads at the lowest toll rate available.

SunPass Portable and Mini Sticker Transponder needs to be mounted to the inside of your vehicle’s windshield. Position the Transponder to the right or left of the rearview mirror. If the windshield has a solar tint strip, install the Transponder at least 2 inches below the strip. SunPass Mini Sticker Transponder will not work on a motorcycle; however, you can use a Portable Transponder as long as it is properly mounted on the motorcycle windshield. Specific vehicle models may require an external mounted Transponder. To determine which Transponder type best suits your needs, go to the SunPass Transponders page.

Yes, you can pull a boat and/or trailer when traveling on Florida’s toll roads with a SunPass Transponder, but you are not permitted to pull a boat and/or trailer when using Florida’s express lanes (other than I-595 in South Florida). If you choose to pull a boat and/or trailer you will need to add the trailer and tag information to your SunPass account. The tolls for additional axle(s) will be calculated and deducted from your account balance during subsequent use.

When driving through a toll lane all Transponders in the vehicle may register. To avoid duplicate charges only one Transponder should be mounted. Any additional Portable Transponders should be placed in the RF (Radio Frequency) shield bag. Mini Sticker Transponders cannot be removed from the windshield. To report duplicate charges, submit a service request through the Website, Mobile App, Mail/Fax, Walk-In Center or the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To request online via SunPass.com or the Mobile App, login to your SunPass account and select “Online Support” to report a duplicate charge(s).

Yes, Transponders will continue to register while paying cash. You can remove your Portable Transponder and place it in the RF (Radio Frequency) shield bag to keep it from being charged, but since the SunPass Mini Transponder cannot be removed from the windshield it will most likely be charged. If you pay cash and have a SunPass Mini Transponder in your vehicle or a Portable Transponder without it being placed in the RF shield bag, be sure to get a receipt, if possible. This way, if you do get charged electronically when paying cash, you can submit a service request through the Website, Mobile App, Mail/Fax, Walk-In Center or the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

Yes. Replacement cost is the same as the initial cost, $19.99 plus tax for the SunPass Portable Transponder; $4.99 plus tax for the SunPass Mini Sticker Transponder. For your protection, please access your SunPass account online to change the status of the Transponder you are no longer using.

Yes. Portable Transponders have a 2 year warranty from date of purchase. Mini Sticker Transponders have a 45 day warranty from date of purchase. Should your Transponder malfunction, or if you experience a problem due to a manufacturing error, submit a service request through the Website, Mobile App, Mail/Fax, Walk-In Center or the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To update your transponder status to defective and order a replacement online via SunPass.com or the Mobile App, login to your SunPass account and select “Transponders and Vehicles” and update.

In the event the Transponder is lost or stolen, you need to immediately change the Transponder status to Lost or Stolen by visiting the Website, Mobile App, Mail/Fax, Walk-In Center or the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). You will be responsible for all charges until the Transponder status has been changed.

To update your transponder status online via SunPass.com or the Mobile App, login to your SunPass account and select “Transponders and Vehicles” and update.

You can visit the Website, Mobile App, Mail/Fax, Walk-In Center or the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). For security purposes, a representative will ask you identification questions before giving you your account or Transponder number.

From the account login page, click on Forgot Password and follow the instructions.

You should immediately update your account information on the Website, Mobile App or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To request online via SunPass.com or the Mobile App, login to your SunPass account and select “Account Profile” to update your account information.

Login to your SunPass account, select Activity to view your most recent transactions. To print your monthly activity statement free of charge, select Statements. The Florida Department of Transportation does not consider Internet-generated statements as official documents in cases of dispute.

You can dispute a toll charge through one of the following methods; SunPass Website, Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To submit online, if you are a SunPass account holder, Login to your SunPass account, select “Online Support” and follow the steps to submit your dispute.

If you are not a SunPass account holder, select “Contact Us” on the bottom of the home and select “Email SunPass” and follow the steps to submit your dispute.

You can request a transfer of transponder ownership from one account to another. Both account holders must provide consent through one of the following methods; SunPass Website, Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

You can request to change the last name on your account through one of the following methods; SunPass Website, Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). Documentation will be required.

To request online, Login to your SunPass account, select “Account Profile” and follow the steps in the informational bubble next to your name.

Yes, you can link your SunPass account (the primary account) with other customer accounts (secondary account) via the SunPass Website, Walk-In Centers, or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352). This requires consent from all account holders.

You can request to close your SunPass account through one of the following methods; SunPass Website, Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To request online, Login to your SunPass account, select “Account Profile”, select “Close My Account” and follow the steps to submit your account closure request.

We respect the privacy of all SunPass account holders. We do not sell or share our SunPass customer list with outside marketers. In addition, SunPass account information is generally exempt from disclosure under Florida's public records law, pursuant to section 338.155(6), Florida Statutes, and accordingly, information concerning a SunPass account is provided only by subpoena or court order.

You may add funds to your Prepaid Account with a credit or debit card, ACH (checking/savings), cash, check or money order. You may associate up to two credit/debit cards or ACH (checking/savings) to your account.

You may elect to enroll in SunPass Easy Pay, which is a feature that links a credit, debit card or ACH to your Prepaid Account. This feature will automatically add funds to your account balance by a pre-set amount whenever the balance falls below a pre-established threshold. Click here for more information.

Yes, your account activity will be reviewed quarterly and the threshold and/or replenishment amount will be automatically adjusted according to your usage. You will be notified of any changes on your next scheduled monthly statement. To opt out of the quarterly evaluation on the Web or Mobile App, Login to your SunPass account, select “Account Profile”, select “I would like to opt-out of the quarterly evaluation of my account” or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

You can request a refund of your Prepaid Account balance through one of the following methods; SunPass Website, Mobile App, Mail/Fax, Walk-In Center or call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

To request online, login to your SunPass account, select “Account Profile”, select “Close My Account” and follow the steps to submit your account closure request.

Express lanes are optional travel lanes, located on an interstate or toll road, that customers can choose to use when they want a more predictable travel time. Customers in the express lanes pay a dynamically priced toll that increases as traffic begins to build in the express lanes and decreases as traffic reduces. Express lanes are designed with a limited number of entrance and exit points to serve longer, more regional trips. Customers must have an active and properly mounted SunPass or other interoperable transponder, as no cash or TOLL-BY-PLATE is accepted in the express lanes. Click here for additional information on Florida Express Lanes.

Yes, school buses, public transit buses, Over-the-Road buses and vanpools may be eligible for toll exemptions when traveling on the Florida Express Lane System. Annual registration is required, click here for more information.

Registration for hybrid vehicles is administered by South Florida Commuter Services (SFCS) for travel on 95 Express only. Please contact SFCS at 1-800-234-RIDE or visit 1800234ride.com

Yes, you may use your SunPass Transponder when renting a vehicle as long as you add the rental vehicle and license plate information to your SunPass account. When you return your rental, be sure to remove your Transponder or additional toll charges may continue to register. If you purchase and activate a Mini Transponder for use in your rental, once removed, the Mini will no longer function and cannot be reattached to another vehicles windshield.

Rental car agencies or their associated third-party vendors will assess the fees agreed to in your rental agreement to collect the toll(s). For more information on specific rental car programs, please contact your local rental car agency as each agency has separate programs and fees associated with electronic toll usage.

If you pass through a toll lane without stopping to pay cash and you do not have an active Transponder in the vehicle an invoice will be mailed to the registered owner of the vehicle. The invoice will include the toll charge(s) at the cash rate, plus a monthly administrative fee. Do not stop and back up, as it is unsafe.

If you are an existing customer, you received this invoice because your account does not have sufficient funds, the transponder did not read and/or vehicle plate included on this invoice is not listed on your account. Login to your SunPass account online and add the license plate with an effective date prior to the earliest transaction date on the invoice and/or add funds to your account if needed. The toll amount will be deducted from your SunPass account within 48 hours and applicable fees/violation charges will be waived. If you are a customer of another interoperable toll agency, please contact your tolling agency immediately to update your account.

If you receive an invoice, please follow the instructions listed on the document.

The collection amount may be paid directly to the assigned Collection Agency or by contacting the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).

Failure to resolve the notice will prevent the registered owner of the vehicle from renewing their license plate. The Registration Stop is removed by paying all of the outstanding tolls. Click here to pay and remove a Registration Stop. Registration Stop Payment

You can check the status of your registration by clicking on the following link: Vehicle Information Check

If you receive a Uniform Traffic Citation, please follow the instructions listed on the document.